Returns Policy

Dedicated website helpline :

0873572017

To log a return please click here and follow the promts. If you require further assistance please contact us here or email us at service@superdry.co.za

All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site.

Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below.

The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below.

Non-Returns

Due to hygienic reasons, we are not able to accept returns on:

  • Underwear, Swimwear, and Socks.
  • Altered merchandise.
  • Merchandise that has been damaged due to negligence or normal wear and tear.
  • Merchandise used for a purpose other than what is intended.
  • We will not accept garments that has the smell of deodorant or if tags have been removed.

Returns Terms And Conditions

We reserve the right to reject a return for the following reasons:

  • Product is part of the non-returnable list.
  • Product is not returned in a re-sellable condition i.e. Is returned with an odour or is dirty/worn or is damaged in a way that is not specified in the return reason.
  • A product is missing from the returned order.
  • Incorrect product is returned.
  • Item received damaged due to inadequate packaging/packaging not sealed for courier transport.

What Are The Returns Restrictions?

We are happy to accept your return or exchange, provided that:

  • Returns must be logged within 14 days of the item being delivered.
  • The item is in its original packaging, with labels attached, packaging intact and in its original condition as determined by us.
  • Merchandise with material manufacturing faults must be returned within 6 (six) months of date of purchase, and have been cared for according to the wash/care label.
  • A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Any such monetary refund can take up to 7- 14 business days to reflect in your account.
  • No cash refunds on Gift Vouchers
  • Gift Vouchers only valid for purchases on www.superdry.co.za
  • *SALE item(s) may be returned within 7 days of delivery.
  • If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay.
  • All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order.
  • Please note that we cannot accommodate in store exchanges, refunds and returns. We are working on a solution for this.

The Returns Procedure

  • It may take between 4 - 8 days for the item(s) to arrive at our the warehouse once collected.
  • Once your return has been logged you will receive an email to confirm that our courier partner will contact you to arrange collection.
  • Please ensure that the items(s) are packed in the packaging they were received in with the inclusion of the order number associated to the item(s). Please combine all returned items into one package if you are returning more than one order. Also, ensure that you have securely sealed the parcel before you hand it over to our courier upon collection.
  • If a personal item or parcel meant for another retailer is returned to us in error, we will provide you with two options:
    - You can arrange collection at your cost from our warehouse or
    - We can discard the unwanted items on your behalf.
  • Should you wish to arrange collection of the item, we will provide you with a reference number, which you must ensure that your courier quotes upon collection. Should you not collect within 30 days of us contacting you, we will have no further option but to discard.
  • Should you still wish to be refunded for your Superdry return, you will have 30 days in which to arrange delivery of the parcel to us at your cost. We will not accept delivery of the return after the 30 day period.
  • *defective/faulty products conditions - Defective products can be returned up to 6 months of delivery date by contacting our helpful Customer Loyalty team who will advise you accordingly.

Process For Refunds

Refunds will be presented in the original method of tender, provided that:

  1. All criteria under the Returns and Exchanges are met.
  2. Refund will only be processed on the card used for the transaction.
  3. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. No cash refunds on Gift Vouchers.
  4. refund process may take between 2-10 working days to reflect depending on the method of refund and banking institution.