Frequently Asked Questions

Superdry offers you the following payment methods:

• Credit/Debit Card
• Instant EFT with OZOW
• Payflex
• PayJustNow
• Mobicred

Superdry accepts credit card and chipped debit/cheque card payment via Visa and MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.

What is Payflex?

Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).

SIGN UP TO PAYFLEX HERE

* Default fees apply if you miss a payment.

How does it work?

1. Select “Payflex” at checkout
2. Enter your personal details - Name, Email, cellphone number, SA ID number
3. Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
4. Payflex completes an eligibility check
5. Make your first payment with any VISA or Mastercard debit, cheque or credit card.
6. Set your Payflex password
7. Once your first payment has been made, your order will be processed and prepared for shipping.

Note: If you are not approved for a Payflex account, you will be redirected back to Superdry where you can choose a different payment method to complete your order.

What are the fees and interest charges?

Payflex does not charge fees or interest. You will pay the same order value split into four payments.

What if I miss a Payflex payment?

If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex default fees are capped at a total of R225.00 (incl. VAT) or a maximum of 50% of the order value, whichever is lower.

Do I qualify for Payflex?

To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.

What products are not eligible for Payflex?

Payflex is not available on gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How many Payflex orders can I have at the same time?

If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.

How do I make installment payments on a Payflex spend plan?

Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments.

When will my item be delivered if I pay with Payflex?

Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Superdry’s standard delivery timeframes.

How do returns work?

If you want to return any items in your order, just follow the standard Superdry returns process. If the return is approved, we will issue the refund against your Payflex account. Please read our returns policy here.

Is it safe to use Payflex?

Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

Float offers an interest-free monthly instalment service using your existing Visa or Mastercard. With no applications or credit checks, enjoy the convenience of bite-sized, monthly payments. 

What to expect when choosing this option:

• You’ll be redirected to the Float website where you’ll review your payment plan as well as enter your credit card details. Note: You have to have a valid Visa or MasterCard Credit Card to use this payment option. 
• Once you have entered your Credit Card information click on the "Pay" button to make payment for your order. 
• Once you have completed the payment process, you will be redirected back to our website confirming your successful order.
  
  For more information and to sign up please visit click here.

With Mobicred you may shop on Superdry.co.za with ease and convenience thanks to a straight forward credit facility.

Your items are dispatched right away, and you have up to 12 months to pay back the balance.

Kindly be advised that Mobicred charges interest.

Mobicred Refund - Mobicred is refunded back to your Mobicred account and will reflect within 10 working days.

Payment at checkout - you will be routed to a secure payment page to complete your payment online.

Superdry makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, contact Customer Service Team here, and they will alert our IT team to correct the problem.

It’s super easy! You’ll receive an email confirming we have your order. Once your order is processed, we’ll send you an invoice with delivery details. Then, just listen out for your doorbell or name when our speedy drivers arrive.

If you don’t receive any confirmation emails, please contact our friendly Customer Service team here — they’ll be happy to assist you.

Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

A Superdry promotional coupon can only be used on superdry.co.za and may have limitations. Promotional coupons may be received via newsletter sign ups, newsletters, social media promotions and other marketing activities.

Examples of limitations are a minimum spend amount, coupon may not be valid on sale items, a validity and usage period, coupon may only be valid on certain items etc. All promotional coupons will come with terms and conditions. If you are uncertain, please contact our delightful Customer Service team here for assistance.

If you have received a gift card, you can use it to complete your purchase by applying it to your order at checkout. The gift card amount will be deducted from the total order value. You can continue using the gift card until its full value has been redeemed.

If the value of the item you wish to purchase exceeds your gift card balance, you can pay the difference using any of the available payment methods.

Please note, gift cards are only valid for use on our online platform and cannot be used in-store.

You can only redeem one gift card or coupon code per order. When wanting to redeem a gift card or coupon code you can either:

• Enter the code in the box provided on the Shopping Cart page.
• Enter the code in the box provided on the Checkout page.

If you select a credit refund when submitting a return request, a credit voucher code will be emailed to you for the full amount paid. This voucher can be used for future purchases at superdry.co.za (and not at retail stores). Refund credits do not expire and can be applied to multiple orders until the total value has been fully used.

We offer standard delivery through our trusted courier partners. Orders over R750 qualify for FREE delivery. For orders under R750, a delivery fee of R60 will be applied at checkout.

This applies to all areas within South Africa.

The delivery time depends on your delivery address and when you place your order.

Main centres (delivery within 2 - 7 business days from when you placed your order).

Main centres include: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley.

Other outlying areas (delivery within 2 - 10 business days).

Absolutely, your parcel can be delivered to any physical address. Please ensure the address along with your full name and a valid cellphone number is included at checkout.

Please note we do not deliver to PO Box addresses. The address included must also be searchable on Google Maps.

If you have not received your order within our stipulated delivery timeframes, please contact our Customer Service Team here and they will investigate the status of your order.

At the time the order was handed over to our courier partner you would have received an email notification which includes a tracking waybill number. You can track the status of your delivery by searching the tracking waybill number over here.

All deliveries are made Monday to Friday, between 8:00 AM and 5:00 PM. If you anticipate being unavailable during this time, please contact our helpful Customer Service team, who will liaise with our courier partners to assist you.

While we strive to meet all estimated delivery dates, we cannot be held liable for any losses, costs, damages, or expenses resulting from late deliveries. In the event you are unavailable when delivery occurs, the courier partner will notify you of the attempted delivery.

1. Log in and go to the 'My Account' section.
2. Click on the 'My Orders' Tab.
3. Select the order from which you wish to return an item.
4. Select the 'Request Return' button.
5. Choose the item(s) to return and choose a return reason per item.
6. Choose which address the courier should pick up your return from.
7. Select the preferred refund method for your return.
8. Finally, select the 'Request Return' button at the bottom of the form.
9. If you're unable to submit the return request via your online account, please proceed to Superdry South Africa-returns

- Once your return has been logged you will receive an email to confirm that our courier partner will contact you to arrange collection.

- Please ensure that the item(s) are packed in the packaging they were received in with the inclusion of the order number associated to the item(s) and all accessories, tags, labels, or freebies are included

- Pease combine all returned items into one package if you are returning more than one order. Also, ensure that you have securely sealed the parcel before you hand it over to our courier upon collection.

- Collection and return to our warehouse can take up to 4 working days for Main centres and 8 working days for Outlying areas from date of logging return.

- Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.

- Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund and banking institutions.

Superdry Online is committed to ensuring all products shipped to customers meet high-quality standards. If however, you are of the opinion that you received a defective item, please contact our friendly Customer Service team at service@superdry.co.za.

Claims for defective items must be submitted within 6 months of the item being delivered in accordance with the Consumer Protection Act. Once the defect is confirmed, we will provide you with a replacement item or refund credit.

Our returns policy can be viewed by clicking here.

Please note that we cannot accommodate in store exchanges, refunds, and returns. We are working on a solution for this.

If you log onto your account at www.superdry.co.za and click on the My Accounts Section, you will be able to track the progress of your order. Alternatively contact our ever-friendly Customer Service team here and they will help you.

You need to be registered to purchase from our website. Not registered? Fear not! Go to www.superdry.co.za to register. Once registered you will receive an email welcoming you to the Superdry fold, making our world of fashion accessible in just few clicks of your finger.

Just follow the order prompts

Select your items and add them to your cart

Once you have everything you want, click the Proceed to Checkout button

Fill out the requested details and click the Checkout button

You will then be taken to an order confirmation page which will give you your order number and delivery time lines

Super-easy and convenient, just the way we like it. (You can also like us on Facebook).

Click on the My Account tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to ‘contact information’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.

The emails that Superdry sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future Superdry messages anymore.

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information.

You can log out by clicking the 'logout' link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Statement.

We make a point to keep up with the latest fashion trends, and therefore maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Loyalty team; they will try to source the item for you from elsewhere. Should this not be possible, then they will contact our Style Team to suggest possible alternatives.

We do not place items on back order, but if it is something super fabulous and popular our Style Team will see if there is something they can do to satisfy your craving.

Allow 10 minutes for this item to reappear in stock and then try again. Alternatively, please contact Customer Service here.

Our website is constantly updated with the arrival of our eye-catching new stock. We update our product range as new fashion lines and brands are released. Keep a close eye on New Arrivals.

We welcome any feedback our customers can give us. You can place a review on a product by going to the product's page and adding your comment, or send your feedback to service@superdry.co.za

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement.

You are safe, we do not store your credit card details.

Not a chance, your information will not be sold or passed on to any third parties. Superdry’s rightfully protects your information. Read more on how we protect your details by referring to the Superdry Privacy Statement.